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Comprehensive Support

We provide ALL the technical services needed to design your website and keep it operational and available
We provide user training and support on how to manage your content and leverage your website.
You do not need to have any technical staff or specialized knowledge.

We provide all of the maintenance and support needed to keep your application up, running, and continuously available for use. These actions include but are not limited to the activities discussed below.
Security Monitoring: The web today is similar to the wild wild west in that there are numerous nefarious individuals that take joy in attacking and trying to hack into websites. Sometime this is for fun, sometimes for cyber vandalism, and sometime to secretly highjack computer resources for their own purposes such as spam campaigns. We constantly monitor your website using firewalls and intrusion detection so that we can immediately take appropriate actions should your website come under attack. This also involves continues update of virus scanning software.
Weekly Backups: Sometimes website content can be damaged as the result of a system failure or most often from user error. The last thing you want to be faced with is the loss of content it took you months or even years to create.  The best way to mitigate this risk is to periodically back-up your website.  Then if a loss occurs, you can simply return to a prior point in time, and continue from there. We perform weekly back-ups of your entire website and secure the last four weekly images in cloud based storage.  In the event of catastrophic failure of a data center, we can quickly bring your website back on-line.
Software Updates: While the use of open-source software can provide for a feature rich and cost effective solution, ongoing system management and maintenance can be a complicated and technically involved task. The functionality delivered in the DyKIDo! Platform results from integrating numerous components from different open source initiatives. Each one of these projects produces periodic updates that include security patches, bug fixes, and functional enhancements.  However, each project issues updates at different times. This creates a continuous stream of product and software updates that need to be applied.
Performance Monitoring:We continuously monitor website load and response time to make sure adequate hosting resources are being provided and that you website is up and running. This also includes periodic maintenance of your database to make sure it is delivering providing optimal performance.
Configuration Support:We support and execute any configuration changes you need to make to your website, whether it is rearrangement of content, or changing user access rights. This service is included in your support fees.  Our goal is to manage the application for you, so you can focus on your content.  If you need a change, let us know, and it is done.
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