Our Approach to Business
- We are solution providers, not software developers or product marketers.
- Our focus is on creating a complete solution for your organization's needs. This begins by working with you to understand your needs and vision. We then find and integrate the appropriate technologies to produce a solution tuned to your specific requirements. We do not provide or use a "cookie cutter" or one size fits all approach or try to sell you a standard "product". In essence, what you receive is a "custom" solution design to address your specific needs and capabilities. We then deliver it as a complete working solution, and not just software you must then install and managed yourself. Our solutions include user training and support, application hosting, and on-going maintenance to keep you up and running.
- We serve as your trusted technology staff and engage you at your level.
- We do not expect or require you to dine on a serving of "alphabet" soup in order to engage with us, or make decisions about a lot of complex technology issues you don't fully understand. As your trusted technology partner, our job is to understand your organization's needs and find pragmatic and cost effetive ways for technology to help you reach your goals. Our delivered solutions are then designed to be easy to use and matched to your organizations skills sets, and not require additional support staff or weeks of user training. If you don't have a clear strategy, we can help you develop one. If your not sure of what you need or want, we can help you figure it out. Have an idea or vision, we can help make it a reality.
- We are dedicated to assuring the long term success of your project.
- We know that solutions evolve over time and so do their needs. At the same time, your own organizational capabilities will grow. We continually monitor the health of your solution to offer ways to enhance your momentum, and adjust our level of service to match your capabilities. If and when you reach a level where it makes sense to have your own staff, we will train them, and transfer support of your application to them. We understand that our success depends upon your success in whatever direction you choose to go.
- We continually earn your business as you can leave us and take your source code with you at any time.
- We do not believe is trying to lock in our customers with proprietary software or long term commitments. We keep our customers by continually meeting their needs. If at any time we fail to do so, you can transfer support and hosting of your application to another provider of your chosing. We will supply you with access to all of your application code, current database, configuration information, and even assist in the transfer.